Through its Migrant Protection and Assistance Division (MPA), the International Organization for Migration (IOM) works to realize IOM’s commitment to address the needs, as well as promote and uphold the rights of migrants. MPA supports these individuals and communities to access and exercise their rights. It also offers support to governments in carrying out their duties to respect, protect and fulfil these rights, thus contributing to managing in line with international standards and practices. 

The Division’s activities aim to reduce protection risks of individuals in vulnerable situations, and in particular those who are exposed to abuse, exploitation, violence, neglect and deliberate deprivation. It does so by addressing protection threats and vulnerabilities while increasing the capacities of individuals, their communities as well as those of their duty bearers. 

In Czechia, IOM provides transparent and reliable information through its Infoline which operates 5 days a week between 9 and 17hs in Ukrainian, Czech, English, and Russian on toll free number +420 800 050 749. Beneficiaries can send their questions to our e-mail address: as well as fill in an online form on IOM Czechia website to pose their questions or use the same form to anonymously provide feedback or complain. The information can be also found at list of IOM´s hotlines for persons fleeing from Ukraine

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